Return & Refund Policy

At Swift Accessories, we want you to have a positive shopping experience.

We offer a 10-day return window for eligible products, subject to the conditions below.

Please read this policy carefully before requesting a return.

10-Day Return Window

You may request a return within 10 days of receiving your order if the product meets the eligibility requirements described below.

Return requests submitted after 10 days may not be accepted.

Eligible Returns

A return may be considered if:

  • You received the wrong product.
  • The product arrived damaged or broken.
  • The product is materially different from what was ordered.
  • The product has an issue that qualifies for return under this policy.
  • The product remains in its original condition and packaging where applicable.

Damaged or Broken Products

Electronic products can be damaged during transportation.

If your product arrives damaged or broken, please contact us as soon as possible.

We may request:

  • Clear photographs of the package
  • Photographs of the product
  • A video showing the issue
  • Your order number
  • Other information needed to verify the claim

This helps us determine whether the damage occurred during delivery.

Customer-Caused Damage

Products may not be eligible for return or refund where the damage appears to have been caused after delivery by the customer.

Examples may include:

  • Physical damage after delivery
  • Accidental drops
  • Water or liquid damage
  • Incorrect installation
  • Improper use
  • Modification or tampering
  • Damage caused by accessories or equipment not recommended for the product
  • Damage resulting from misuse or negligence

We may request photographs, videos, or other information to determine the condition of the product.

Wrong Product

If you receive a product different from the product you ordered, please contact us within the 10-day return period.

After verification, we may arrange a replacement or another appropriate resolution.

Change of Mind

Returns based solely on a change of mind may be subject to product-specific conditions.

Because we sell electronic and tech products, opened, used, activated, damaged, modified, or incomplete products may not qualify for return.

Product Condition

Returned products should, where applicable, include:

  • Original packaging
  • Accessories
  • Cables
  • Manuals
  • Included components
  • Other items supplied with the original order

A return may be rejected or adjusted if the product is returned incomplete or damaged.

Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the return and the payment method used.

Refund processing may require additional time after the returned product has been received and inspected.

Return Shipping

Where a return is approved because Swift Accessories sent the wrong product or the product was confirmed to have arrived damaged, we will determine the appropriate return/replacement arrangements.

For other returns, return shipping costs may be the customer's responsibility.

How to Request a Return

Contact us within 10 days of receiving your order:

Email: swiftaccessoriescorp@gmail.com

Phone/WhatsApp: +92 328 6327089

Please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos/videos where applicable

Inspection

All returned products may be inspected before a replacement or refund is approved.

Submitting a return request does not automatically mean that the return will be approved.

Important

Our return policy is intended to protect both our customers and our business from genuine delivery issues, incorrect orders, and product-related problems while preventing misuse of the return process.